Shipping Policy

Shipping Policy

Order Processing and Delivery Time

Orders are generally prepared and shipped within five business days after the order has been successfully placed.

Once the package has been dispatched, delivery typically requires 10–20 business days, depending on the destination country and the schedule of the shipping carrier.

Please note that shipping times may occasionally be affected by circumstances such as:

customs inspections or clearance procedures
transportation delays caused by the shipping carrier
severe weather conditions or other logistical disruptions

We appreciate your understanding and patience if any unforeseen delays occur during transit.

Order Tracking

After your order has been shipped, a confirmation email containing your tracking number will be sent to you.

You may use this tracking number with standard international parcel tracking services to monitor the status and delivery progress of your shipment.

If you need assistance locating your order, please contact customer support.

Email: service@olyverra.com

Shipping Fees

All orders are subject to a flat international shipping fee of $2.99 USD, regardless of the delivery destination.

Shipping Destinations

Worldwide shipping is currently available.

If a location cannot be serviced due to shipping limitations or logistical restrictions, you will be notified as soon as possible so that appropriate adjustments can be made to your order.

For further inquiries about delivery destinations, please contact customer support.

Email: service@olyverra.com

Changing the Shipping Address

Requests to modify the shipping address must be submitted before 11:00 PM (PDT, GMT -7) on the same day the order is placed.

After this time, the order may already be processed and address changes might no longer be possible.

To request a shipping address update, please contact customer support as soon as possible.

Email: service@olyverra.com

Delivering to a Different Address

Orders may be shipped to an address that is different from the billing address used for payment.

Shipping Schedule

Orders are processed and dispatched on business days (Monday to Friday), excluding public holidays.

Orders placed during weekends are usually processed on the next available business day.

Warehousing and Fulfillment

Depending on inventory availability, products may be shipped from regional distribution warehouses.

Certain items may also be produced and shipped directly from manufacturing facilities located in the United States, Canada, or Australia, based on stock allocation and logistical arrangements.